Tryko Partners LLC

Customer Service Rep/Leasing Consultant

US-PA-Pittsburgh
Job ID
2017-1811
Category
Administrative/Clerical

Overview

The Customer Service Rep/ Leasing Consultant is the community’s sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. The LEASING CONSULTANT will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.

Responsibilities

MARKETING/LEASING

  • Maintains a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
  • Inspects models and “market ready” vacancies daily to insure cleanliness.
  • Answers incoming phone calls and handles each call accordingly, whether it is a client call, irate resident, service request, etc. Transfer calls to assistant manager or property manager when appropriate.
  • Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
  • Update online advertising to reflect current market pricing on a weekly basis.
  • Maintains awareness of local market conditions and trends. Contributes ideas to the property manager for marketing community and for improving resident satisfaction.
  • Occasionally will be asked to perform external market outreach at nearby businesses, organizations, etc.
  • Actively coordinate all renewals throughout the month. This includes sending letters (90, 60, 30 days) and scheduling resident appointments to discuss renewal rates and leasing options.

ADMINISTRATIVE

  • Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed.
  • Completes all lease paperwork including related addenda and accepts rents and deposits.
  • Completes Guest Card information form on all clients, sends thank-you notes and performs follow-ups.
  • Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
  • Inventories office supplies on periodic basis. Reports need to property manager.
  • Organizes and files appropriate reports, leases and paperwork.
  • Attends TMI meetings when requested.
  • Assists property manager and assistant manager in preparation of weekly reports, resident communications, move-out inventory, market surveys, etc.

GENERAL

  • Performs any additional duties assigned by assistant manager, property manager or Regional Property Manager.

Qualifications

  • High school diploma is required, a college degree is preferred,
  • Previous apartment industry or real estate experience,
  • Previous knowledge of property and lead management software,
  • Proficiency in Microsoft Office products, specifically Word and Excel,
  • Reliable transportation and/or driver’s license,
  • Schedule flexibility with weekend hours.

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